Effective Date: September 2024

At Wellness Pot Sdn. Bhd. (“Wellness Pot,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal data we collect from you. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Collection of Personal Data

We collect personal information that you provide directly to us, such as when you:

• Register for an account on our website
• Make a purchase or place an order
• Subscribe to our newsletter
• Contact us for inquiries or customer service
• Participate in surveys, promotions, or events

The types of personal data we collect may include, but are not limited to:

• Full name
• Contact information (email, phone number, address)
• Payment information (credit card details, bank account numbers)
• Shipping and billing addresses
• Login credentials (username and password)
• Demographic information (age, gender, preferences)
• IP address and browsing behaviour (via cookies and tracking technologies)

2. Use of Personal Data

We use your personal information for the following purposes:

• To process your orders, payments, and deliveries
• To respond to your inquiries and provide customer service
• To send you updates about our products, promotions, and services
• To improve the functionality and user experience of our website
• To conduct market research and analyse customer trends
• To comply with legal and regulatory obligations

3. Disclosure of Personal Data

We do not sell or rent your personal data to third parties. However, we may share your personal information with:

• Our trusted service providers (e.g., payment processors, shipping companies) for the purposes of fulfilling your orders
• Legal and regulatory authorities, as required by law or to protect our rights and interests
• Third-party marketing platforms, subject to your consent, for purposes of targeted advertising and promotions
• Any parties involved in a corporate transaction (e.g., mergers, acquisitions) involving Wellness Pot

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. This data helps us optimise our website and personalise your experience. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly without cookies.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure storage systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When the personal data is no longer required, we will securely delete or anonymize it.

7. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Withdraw Consent: You can withdraw your consent to the processing of your personal data at any time.